Pia aiDesk
Features & Automations
Born in the PSA
We believe in creating technology that adapts to how you work. That's why our Ticketing System Integration brings the chatbot right into your engineers' ticketing system, automations in the place they're already working.
Keep your PSA as the source of truth.
SmartForms
We're pushing boundaries with SmartForms. It's a direct line to your clients, extracting necessary information, and firing up the right automations. All the heavy lifting without an actual engineer? That's what we call smart.
Enabling Zero touch automations!
AI Assisted Ticket Triage
Meet your new ticket management hero: Ticket Triage. This feature uses AI to understand, categorize, and distribute incoming requests so they land in the right place at the right time.
And with our flexible rules, you get a ticketing process that molds to your operational needs.
Extendable Platform
Built-in automations help you streamline your engineering tasks, custom automations take you to the next level.
From integrating with the chatbot to integrating with external services, custom automations will improve customer experience, and boost your team's productivity.
Secure, performance with agents
Experience efficiency and security with our ISO 27001, SOC2 certified, agent-based architecture. Capitalize on real-time task execution, smart interoperability, and scalability.
Designed for real-time execution, integration, expansion, and growth.
