Interact with Your Engineers Where they Work

With our Native Ticketing System Integration, our chatbot seamlessly operates within your support engineer's ticketing system. We bring the conversation to the place they live, ensuring a smooth and efficient workflow.

Key Features

• Seamless Chatbot Interface: Our chatbot integrates directly into your ticketing system, allowing your engineers to interact with it without leaving their familiar environment.
• No need to leave: No need to log into your client environments to perform actions, everything is orchestrated from the ticket. Full control, with live updates and any issues highlighted to you in the service request.
• Supercharged Multitasking: Run multiple tickets at once, dipping in and out as your attention is required. Streamline your workflow by moving on to the next task while Pia takes care of the current one in the background.
• PSA Integration: Experience seamless integration with your Professional Services Automation (PSA) platform, ensuring a unified interface and streamlined processes.
• Audit Logs and Ticket Notes: We add audit logs as notes to your tickets, preserving your ticketing system as the single source of truth and maintaining a comprehensive record of interactions.
• Data Querying: Our chatbot can retrieve some relevant information required by the automation, eliminating some for data entry and saving time for your engineers.

With Native Ticketing System Integration, you can enhance collaboration, improve response times, and streamline your support workflows, all within the familiar environment of your existing ticketing system.