Streamline Your Workflow with Ticket Triage

Streamline your support ticket handling with our innovative Ticket Triage functionality. Designed with the needs of support team managers in mind, our system uses advanced AI classification and predefined mapping rules to automatically classify and route incoming support tickets to the appropriate team or board.

1. Leverage the power of AI to automatically classify incoming support tickets. This feature ensures accurate labeling and organization of tickets, streamlining your support workflow.
2. Our system automatically routes tickets to the appropriate team or board, ensuring that each ticket is handled by the right team in a timely manner.
3. Customize your workflow with our advanced mapping and routing rules. Our system supports simple, board-specific, and advanced rules, providing you with full control over your ticket handling process.

Key components

• Automated Ticket Classification: Our system uses AI classification and predefined mapping rules to automatically classify incoming support tickets, ensuring they are accurately labeled and organized for efficient handling.
• Advanced Routing Rules: Our system supports routing rules defined with conditions and actions, applying the most narrow rules first and proceeding to broader rules as needed.
• Organized Rule Management: View and manage all existing mapping and routing rules in an organized manner, making rule management a breeze.
• Optimized Performance: Our ticket triage functionality is designed to not significantly impact system performance or response time, ensuring a smooth user experience.

With our Ticket Triage functionality, you can ensure that each ticket is handled by the right team in a timely manner, leading to faster resolution times and improved customer satisfaction.